Songbird Restaurant & Bar – Privacy & Cookie Policy

Effective Date: October 2025

1. Introduction

This Privacy & Cookie Policy sets out how Songbird Restaurant & Bar, owned and operated by Troubadour Theatres Limited and its managed entities (Our Group), uses and protects any information that you provide when you use this website.

Songbird Restaurant & Bar (“we”, “us”, “our”) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from the date shown above.

2. What We Collect

We may collect and process the following information:

• Your name, company name and job title;
  
• Contact information including email address;
  
• Demographic information such as postcode, preferences and interests;
  
• Other information relevant to customer surveys and/or offers;
  
• Your IP address and browser data.

3. What We Do with the Information We Gather

Where we require this information, it is collected to understand your needs and provide you with a better service, and in particular for the following reasons:

• Marketing purposes: We may periodically send promotional emails about new menus, offers, or other information which we think you may find interesting using the email address you have provided;
  
• Internal record keeping: and for improving our products and services;
  
• Market research: From time to time, we may use your information to contact you for feedback or market research purposes by email, phone or post, where you have provided such permissions;
  
• Website personalisation: We may use the information to customise the website according to your interests.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Third-Party Services and Tracking Technologies

Our website may use or embed services provided by trusted third parties, which may store their own cookies or collect information according to their own privacy policies. These may include, but are not limited to:

• Google Analytics
  
• Google Tag Manager
  
• Meta Pixel (Facebook & Instagram)
  
• Mailchimp (newsletter sign-up forms)
  
• OpenTable (online reservations)
  

We recommend that you read the privacy statements of these providers to understand how they use your data.

7. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

8. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box to indicate that you do not want the information to be used for direct marketing purposes;
  
• If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to or emailing us.
  

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

9. Marketing Messages and Opting Out

If you have given consent, we may send you marketing messages by email and/or post to keep you informed of updates and promotions. If you change your mind, you can opt out at any time either by contacting us directly or by using the unsubscribe link included in our communications.

Even if you opt out, we may still need to send you service notifications such as updates to this Privacy Policy or confirmation of a dining reservation.

10. Access to Information

You may request details of personal information which we hold about you under applicable data protection law. If you would like a copy of the information held on you, please write to us using the contact details below. A small administrative fee may apply.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be inaccurate.

11. How to Contact Us

If you would like to discuss anything in this policy, exercise your data rights, or have any concerns about how we handle your data, please contact us:

Email: marketing@songbirdrestaurant.com
Write to: Songbird Restaurant & Bar, 2 Cartier Circle, Canary Wharf, London E14 5HF

Company Information:

Songbird Restaurant & Bar is owned and operated by Troubadour Theatres Limited and its managed entities.

Registered in England and Wales – Company Number 10898810.